Get Help

Purpose: For all audiences, provides information on how to get support including community channels, issue tracking, and escalation paths.

Community Support

Discord

Join our Discord server for real-time community support:

• General questions and discussions
• Troubleshooting help
• Feature requests and feedback

GitHub Issues

For bug reports and feature requests:

• openCenter-cli Issues
• openCenter-gitops-base Issues
• openCenter-AirGap Issues

GitHub Discussions

For questions and community discussions:

• Architecture decisions
• Best practices
• Use case discussions

Enterprise Support

For enterprise customers with support agreements:

Support Tiers

Tier	Response Time	Coverage
Standard	24 hours	Business hours
Premium	4 hours	24/7
Critical	1 hour	24/7

Escalation Path

1. Open a support ticket via the customer portal
2. Include cluster ID, error messages, and reproduction steps
3. Attach relevant logs and configuration (sanitized)

Self-Service Resources

• Troubleshooting Guide
• FAQ

Reporting Security Issues

For security vulnerabilities, please email security@opencenter.dev with:

• Description of the vulnerability
• Steps to reproduce
• Potential impact assessment

Do not open public issues for security vulnerabilities.