Get Help

Purpose: For all audiences, documents support channels, escalation paths, and self-service resources by edition.

Community Support (All Editions)

GitHub Issues

Bug reports and feature requests:

• openCenter-cli
• openCenter-gitops-base
• openCenter-AirGap
• openCenter-customer-app-example

GitHub Discussions

Architecture decisions, best practices, and use case discussions.

Documentation

• This documentation site
• Repository-level README and docs/ directories
• CLI built-in help: opencenter --help, opencenter cluster --help

Support by Edition

Metric	Community	Essentials	Enterprise	Regulated
Channel	GitHub Issues	8×5 email	24×7 + Phone	Enterprise + Priority
SLA response (Sev 1)	Best effort	4 hours	1 hour	15 minutes
Support model	Self service	Standard	Premium	Mission Critical
Dedicated TAM	—	—	✓	✓

Source: Editions & Pricing

Severity Definitions

Severity	Definition
Sev 1 — Critical	Production cluster down or data loss risk. No workaround available.
Sev 2 — High	Major feature unusable. Workaround exists but is not sustainable.
Sev 3 — Medium	Non-critical functionality impaired. Operations continue with degradation.
Sev 4 — Low	Cosmetic issue, documentation gap, or feature request.

Escalation Path (Paid Editions)

1. Open a support ticket via the customer portal
2. Include: cluster name, organization, CLI version (opencenter version), error messages, and reproduction steps
3. Attach relevant logs (sanitized — no secrets):
   • opencenter cluster status <name> output
   • flux get kustomizations output
   • Pod logs for failing services
4. For Sev 1: follow up via phone (Enterprise/Regulated)

Self-Service Troubleshooting

CLI Diagnostics

# Full cluster health check
opencenter cluster doctor my-cluster

# Check status of all components
opencenter cluster status my-cluster

# Validate configuration for errors
opencenter cluster validate my-cluster

# Detect infrastructure drift
opencenter cluster drift detect my-cluster

FluxCD Diagnostics

# Check all kustomizations
flux get kustomizations

# Check git sources
flux get sources git

# Force reconciliation
flux reconcile source git flux-system
flux reconcile kustomization <name>

Common Documentation

• CLI Errors
• FluxCD Reconciliation Issues
• Networking Issues
• Service Deployment Issues

Reporting Security Vulnerabilities

For security vulnerabilities, email security@opencenter.dev with:

• Description of the vulnerability
• Steps to reproduce
• Potential impact assessment

Do not open public issues for security vulnerabilities. See SECURITY.md in each repository.